Group size: 6 to 14 participants.
Format and duration: 1 day intensive from 10:00 to 18:00.
Conflicts in the organization – danger or necessity? It is good when leaders and managers know how to manage the dynamics of conflict. On the one hand, the inability to recognize and prevent conflict can lead to all kinds of losses in the organization – a bad reputation, information leakage, deterioration of financial performance, unproductivity of employees, the emergence of an unfavorable social and psychological climate. On the other hand, understanding the importance of conflict situations and their maneuverable management can give an impetus to the development of the organization and become a driver of its growth.
All that a leader and a manager need to know about conflicts in an organization, you will get at the workshop.
This workshop will be useful for
- heads of organizations
- top and middle managers
- heads of departments and specialists
- Claims officers and account managers
- lawyers
- Anyone who works under stress and is interested in good conflict management
The goal of the workshop is to teach participants to
- Predict and recognize conflicts in the organization.
- Understand the nature and causes of conflict.
- Identify types and types of conflicts.
- Select strategies for behavior in conflict situations.
- To use tactical methods of interaction, options for solutions, approaches, tools and techniques of conflict management.
- To be legally prepared for conflict situations.
Program of the workshop:
- Introduction. Clarification of participants’ expectations. Diagnosis of participants in the training to identify their strategies for behavior in conflict and prediction of their tendency to conflict behavior in the communication process. Creating a map of problems and their causes “Conflicts in organizations”.
- Mini-lecture “The essence, structure, content of the conflict. Types of conflicts and psychological characteristics. The role of conflicts in the team and their impact on the social and psychological climate.
- Coffee break
Principles and practical tools. Harvard style.
Techniques for recognizing and preventing conflicts.
Work in pairs and small groups with practical exercises and cases.
Techniques for effective conflict resolution. Working with difficult people.
Practical exercises, simulations. - Manipulation, recognition and management of manipulation.
Practical exercises, cases. - Coffee break
- Ways of resolving disputes in the world.
Analysis of successful and unsuccessful international cases. - Analysis of efficiency of dispute resolution by non-traditional methods. Panel discussion.
- Mediation as an Alternative Approach to Solving Organizational Conflicts. Principles of mediation. Practical tips on organizing mediation in international conflicts. Interaction of lawyers, attorneys and mediators in the mediation process.
- Summing up. Actualization of knowledge gained (mapping).
- Recommendations. Presentation of certificates.